Return Merchandise Authorization (RMA) procedure:
- Warranty program
coverage: One year parts and labor from the date of
- Download RMA form here and fill
out the RMA form entirely.
- E-mail RMA form with proof of
purchase to firstname.lastname@example.org
- You will receive RMA# Via Email
within 1 business day. RMA# is valid for 15 business
- Return defected product with RMA
Form by Pre-paid Freight. RMA# must be written
visibly on the Outside of the Box. Please package
Product securely to prevent shipping damage and
Sparkle Power Inc.
17071 Green Drive
City of Industry, CA 91745
Attn: RMA Dept., RMA #_________
- Turnaround time for repair is
between 2-3 weeks from the day we receive returned
- Sparkle Power is
responsible for the shipping charges of the repaired
items back to the Customer by UPS Ground ONLY.
- Return unit will be tested based on the problem description given by you.
If the product is determined to be defective, we will repair and ship it to you freight prepaid.
If the product is fine without any problem, the unit will be shipped to you freight collect.
Download RMA Form (DOC format)