1. PLEASE CONTACT OUR RMA DEPT. VIA PHONE: 408-519-8888 EXT.
160 FOR OBTAINING THE RMA REQUEST FORM
*** GATHER THE FOLLOWING INFORMATION BEFORE CALL
(1). CORRESPONDING INVOICE NUMBER
(2). ITEM NUMBER (PART NUMBER) AND QUANTITY
(3). INFORMATIVE DESCRIPTION OF REASON FOR RETURN
2. SPI RMA DEPT. WILL FAX YOU A RMA REQUEST FORM IMMEDIATELY
UPON YOUR REQUEST
3. COMPLETE THE RMA REQUEST FORM AND FAX BACK TO SPI WITH INVOICE
COPY. INCOMPLETENESS WOULD RESULT IN A DELAY OF RMA PROCESS
4. ALLOW 3 HOURS TO PROCESS YOUR RMA REQUEST. THEREUPON, A CONFIRMATION
OF RMA NUMBER & WHAT DEFECTIVE PARTS YOU SCHEDULE SEND BACK
WILL BE INFORMED VIA PHONE
5. THE RMA NUMBER IS VALID FOR FIFTEEN DAYS FROM THE DATE ISSUED.
PLEASE SHIP YOUR RETURN ITEMS PROMPTLY VIA FREIGHT PREPAID
6. DISPLAY THE RMA NUMBER PROMINENTLY ON THE SHIPPING LABEL OR
ON THE EXTERIOR SHIPPING CONTAINER. W/O RMA NUMBER WILL BE REJECTED
OR SEND BACK FREIGHT COLLECT
7. PRODUCTS WILL BE SHIPPED BACK TO YOU VIA UPS/TRUCKING GROUND
ONLY. FOR QUICKER DELIVERY, THE FREIGHT DIFFERENCE WILL BE CHARGED
AT YOUR EXPENSE
8. RMA DEPT. WILL NOT GIVE OUT CREDIT EXCEPT WITH THE APPROVAL
OF OUR SALES AND ACCOUNTING MANAGER
9. RETURN PRODUCTS MUST BE SENT IN SECURE PACKAGING TO PREVENT
ANY SHIPPING DAMAGE. ANY DAMAGES TO THE RETURN PRODUCT, YOU WILL
BE INFORMED AND RETURNED FREIGHT COLLECT
10. THE RETURN PRODUCTS WITH DIFFERENT RMA NUMBER MUST BE PUT
IN SEPARATE BOX RATHER THAN COMBINED IN ONE BIG CONTAINER. IF
YOU HAVE TO COMBINE ALL ITEMS IN ONE CONTAINER, YOU MUST LABEL
THE RMA NUMBER FOR EACH ITEM. IF THE PRODUCTS CAN NOT BE MATCHED
WITH ATTACHED RMA NUMBER, IT WILL BE RETURN FREIGHT COLLECT
11. DOA PROGRAM COVERAGE -- 60 DAYS FROM THE DATE OF PURCHASE
12. RMA PROGRAM COVERAGE -- 1 YEAR PARTS AND LABOR FROM THE DATE
OF PURCHASE
13. ALL RETURNED ITEMS MUST BE IN SALABLE CONDITION, ACCOMPANIED
WITH ORIGINAL CARTON, PACKAGING MATERIALS, AND ALL ACCESSORIES
14. ANY PRODUCT WHICH HAS BEEN COSMETICALLY ALTERED IN ANY WAY
OR FORM (I.E. PRIVATE LABEL, TAG, STENCILED, TAMPERED WITH, ETC.)
WILL NOT BE ACCEPTED FOR RETURN FOR CREDIT OR REPLACEMENT
15. ANY DAMAGE CAUSED BY TRANSPORTATION SHOULD BE CLAIMED TO CARRIER
RATHER THAN SPI
16. A 15% RESTOCKING FEE WILL BE ASSESSED IF THE REASONS FOR RETURN
ARE SIMILAR TO THE FOLLOWING:
(1). YOU HAVE ORDERED THE WRONG ITEMS
(2). YOU ARE NOT SATISFIED WITH THE PERFORMANCE BUT NOT DEFECTIVE
(3). THE ITEMS YOU HAVE ORDERED ARE NOT COMPATIBLE WITH THE OTHER
COMPONENTS
(4). ALL PRODUCTS RETURNED FOR CREDIT AFTER 30 DAYS TO THE PURCHASE
DAY (INCLUDE THE EVALUATION ITEMS)
17. FREIGHT (SHIPPING) CHARGES ARE NON-REFUNDABLE AT ALL ITEMS
18. IF EACH TIME YOU MEET A SPECIAL SITUATION OR HAVE ANY DIFFICULTIES
TO FOLLOW THE ABOVE RMA POLICY, PLEASE DON'T SEND BACK ANY ITEMS
BEFORE YOU CONTACT OUR RMA DEPT.
19. EVALUATION RETURN ALSO APPLIES FOR RMA PROCEDURE. YOU MUST
OBTAIN THE RMA NUMBER BEFORE RETURN BACK TO SPI
|
